Complaints Procedure

 

At Saville Notaries LLP, we are confident that we will provide you with the best service that we can offer. However, if you feel that you have grounds for complaint and wish to complain formally then you can do so using the procedure outlined below.

1. If you are dissatisfied about the service you have received please do not hesitate to contact a partner of the Firm in the first instance.

2. If we are unable to resolve the matter you may then complain to The Scriveners Company, which has a role in the regulation of Scrivener Notaries. Please write (but do not enclose any original documents) with full details of your complaint to the following address:

The Clerk,
The Scriveners Company,
HQS Wellington,
Temple Stairs,
Victoria Embankment,
London WC2R 2PN

or by e-mail to: [email protected]

The Company will arrange for your complaint to be considered by a panel of 3 individuals who will be independent of the Scrivener Notary against whom the complaint has been made. The procedure is free to use and is designed to provide a quick resolution to any dispute.

If you have any difficulty making a complaint in writing, please do not hesitate to telephone the Clerk of the Company for assistance on 020 7240 0529.

3. Finally, even if you have your complaint considered under the Scriveners Company’s Complaints Procedure, you may at the end of that procedure or after a period of eight weeks from the date you first notified a partner of the Firm that you were dissatisfied, make your complaint to the Legal Ombudsman, if you are not happy with the result:

Legal Ombudsman
PO Box 6806,
Wolverhampton,
WV1 9WJ
Tel : 0300 555 0333

Email: [email protected]
Website: www.legalombudsman.org.uk

4. If you decide to make a complaint to the Legal Ombudsman, you must refer your matter to the Legal Ombudsman within six months from the conclusion of the complaint process.